"On behalf of Mark Laret and the UCSF Medical Center leadership, we are pleased to let you know that we had another highly successful year for the Resident and Fellow Quality Improvement Incentive Program."

All three of the 2013-2014 resident and fellow all-program quality of care incentive goals have been met!

• Patient satisfaction: We achieved the 60th percentile in HCAHPS in the final quarter!
• Discharge before noon: Our goal was to reach 20% or higher for at least 3 months – we did it for 6! Outstanding work by everyone!
• Cost per discharge: We achieved huge savings by decreasing our average cost. This was a true team effort!

Otolaryngology is listed as one of the successful programs that contributed!  Congratulations Team!